Shipping & Returns

Shipping Information

FREE SHIPPING IN THE UNITED STATES!  

FOR EXPEDITED SHIPPING OR INTERNATIONAL ORDERS OUTSIDE THE USA. PLEASE CONTACT US FOR A SHIPPING QUOTE.

ALLOW 24 HOURS FOR REPLY. PLEASE INCLUDE YOUR COMPLETE SHIPPING, ORDER, AND MAILING INFORMATION ALONG WITH ANY SPECIAL INSTRUCTIONS.

Contact Us at:   info@elephantsquare.com

 

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 5 business days to be produced, processed, and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order,  backorder, and personalized, custom,  or original work items).

 

Where We Ship

We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.

 

Shipping Costs

FREE SHIPPING IN THE UNITED STATES!  
FOR EXPEDITED SHIPPING OR INTERNATIONAL ORDERS OUTSIDE THE USA. PLEASE CONTACT US FOR A SHIPPING QUOTE.
ALLOW 24 HOURS FOR REPLY. PLEASE INCLUDE YOUR COMPLETE SHIPPING, ORDER, AND MAILING INFORMATION ALONG WITH ANY SPECIAL INSTRUCTIONS.
Contact Us at:   info@elephantsquare.com

Taxes

Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.

 

Easy Returns & Exchanges


We understand that buying original artwork, prints, and artisan jewelry can sometimes be a difficult and intimidating experience. Because of this, every work of art you buy is covered by our 100% Buyer Protection Guarantee. 

If for any reason you don't like the work of art you purchase, you can return it no questions asked - You will be responsible for shipping original art back in the same fashion/condition/packaging as delivered and cost at your expense*!


*100% Buyer Protection Guarantee details:

  • You have a full week (seven days) from the time you receive an item to decide if you would like to return it. No questions, no hassles.
  • In the event you decide to return the item, you simply notify us at Elephant Square (702-353-3674) or info@elephantsquare.com and we will assist you with all aspects of the return. 
  • Upon processing your return, we will issue a full refund for your purchase.

Pack return items in original condition and ship to:

Elephant Square
2144 Paganini Avenue
Henderson, Nevada 89052

If you have any further questions, please email: info@elephantsquare.com

Late Returns

Any item returned after 10 days of receipt is not eligible for refund. You must contact us to determine eligibility.

Items Not Eligible for Return

Please note that we do not accept returns of intimate apparel, earrings, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.

Exchanges

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed.

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a $25 restocking fee, plus taxes, if applicable for US orders, Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.